We spend a considerable amount of time developing, training and supporting our team. This way, we can ensure that the care we are providing is of a very high standard and that the carers are happy and are able give the quality of care we require and expect. We feel it is very important to support our staff within their role.
Our staff help to develop a person’s skills and personal independence, they provide people with freedom of choice and control, and they make lives as comfortable, happy and as great as they can be. It’s all about treating people with dignity. We believe that’s what everybody deserves.
We care about all our clients and we love building relationships with them at Lilies Home Care. We like to get to know our client’s preferences, so we can make sure that everyone is as happy as possible. We have regular communication, making sure our clients receive that all-important continuity.
We believe that by developing relationships with our clients and our staff, the outcome is the most positive for people who require care.
Standards are something that we all take very seriously at Lilies Home Care and something that will never, ever be compromised. We are proud of whom we are, and we love what we do, and the only way we can carry on doing what we’re doing is by making sure our standards are kept to.
Feedback from everybody is crucial for us to know exactly how we are doing and how we can improve, so we make sure that appraisals, feedback forms, spot-checks and supervisions are completed on a regular basis.
Standards encompass a lot; responsibility, equality, honesty, treating people with dignity, developing a person’s independence and a whole lot more.
We have always been big believers in the idea of earning respect. In order for you to respect what we do, we absolutely have to make sure that we treat everybody with the respect that they deserve.
We make sure that respect filters through everything we do at Lilies Home Care. Respect for people’s individual needs and working relationships, their confidentiality and safety, their diversity and their privacy.
We Care. This is the most important thing to us and crucial for you. It is what we do and what we will continue to do all the time.
We’re always at the end of the phone…24 hours a day, 7 days a week. 365 days a year.